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Last updated: November 3, 2026
HoliWonders is operated by Hans Retail LLC ("HoliWonders," "we," "us," or "our"). This page explains how we ship your order and how returns, exchanges, and refunds work.
Shipping
Where we ship
We ship worldwide, to addresses in the United States and internationally. Shipping options, rates, and estimated delivery times for your country are shown at checkout.
Order processing
Orders are processed within 1–2 business days (Monday–Friday, excluding U.S. federal holidays). Orders placed after 2:00 p.m. Eastern Time, or on weekends and holidays, are processed the next business day. During peak holiday seasons, processing may take up to 3 business days.
Shipping rates and delivery times
Shipping options, rates, and estimated delivery times are shown at checkout, based on your address and the items in your cart. Delivery estimates start once your order has shipped and are provided by the carrier; they are not guaranteed. Any free-shipping offers that apply to your order will be shown at checkout.
We offer the following shipping options to all destinations we ship to:
| Shipping option | Estimated delivery | Cost |
|---|---|---|
| Free Shipping | 15–30 business days | Free |
| Standard Shipping | 10–20 business days | $15.99 |
| Priority Shipping | 5–15 business days | $20.99 |
Shipping costs are charged once per order, regardless of how many items you order. Delivery times are counted from the day your order ships and do not include order processing time.
Order early for holidays
Many of our products are for specific holidays and events. To make sure your order arrives in time, we recommend ordering at least 2 weeks before your celebration. Carriers often experience delays in the weeks before Halloween, Thanksgiving, Christmas, and New Year.
Order tracking
When your order ships, we will email you a confirmation with a tracking number. If you have not received it within 3 business days of placing your order, please check your spam folder or contact us.
Address accuracy
Please make sure your shipping address is correct before you place your order. We are not responsible for orders delivered to an incorrect address provided at checkout. If you notice a mistake, contact us as soon as possible; we can update the address only if the order has not yet shipped. If a package is returned to us as undeliverable, we will contact you to arrange reshipment, and additional shipping charges may apply.
Lost or stolen packages
If tracking shows your package was delivered but you cannot find it, please check with neighbors and around your property, and wait 1–2 days, as carriers sometimes mark packages delivered early. If it still has not arrived, contact us within 7 days of the delivery date and we will help you file a claim with the carrier.
Returns
Return window
You may return most new, unused items in their original packaging within 30 days of delivery for a refund or exchange.
Items that cannot be returned
- Items marked "Final Sale" or purchased from our Sale category
- Balloons, candles, and other consumable or single-use party items once opened
- Personalized or custom-made items
- Gift cards
- Items that have been used, assembled, damaged after delivery, or are missing parts or original packaging
Damaged, defective, or incorrect items
If your item arrives damaged or defective, or you received the wrong item, please contact us within 7 days of delivery with your order number and photos of the item and packaging. We will send a replacement or issue a full refund, and we will cover any return shipping costs. If an item such as a light or electronic decoration stops working within 30 days of delivery under normal use, contact us and we will make it right.
How to start a return
- Contact us or email [email protected] with your order number and the items you would like to return.
- We will reply with return instructions and the return address. Please do not send items back without contacting us first, as unauthorized returns may not be accepted.
- Pack the items securely in their original packaging and ship them using a trackable shipping method.
Return shipping costs
Unless the return is due to our error (a damaged, defective, or incorrect item), you are responsible for return shipping costs. Original shipping charges are non-refundable. We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit.
Exchanges
If you would like a different item, size, or color, the fastest way is to return the original item for a refund and place a new order. For exchanges due to a damaged, defective, or incorrect item, contact us and we will ship the replacement at no extra cost.
Refunds
Once we receive and inspect your return, we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 3–5 business days of inspection. Depending on your bank or card issuer, it may take another 5–10 business days for the refund to appear on your statement.
If your item was a gift and shipped directly to you, we will issue store credit for the value of the item.
Order Cancellations
You can cancel your order for a full refund if it has not yet shipped. Please contact us as soon as possible. Once an order has shipped, it can no longer be canceled, but you may return it under the return policy above.
Contact Us
If you have any questions about shipping, returns, or refunds, we are happy to help:
Hans Retail LLC (d/b/a HoliWonders)
7901 4th St N STE 300
St. Petersburg, FL 33702
United States
Email: [email protected]
Phone: +1 (848) 200 0049
See also our Privacy Policy.