Privacy Policy

Last updated: October 8, 2026

HoliWonders is operated by Hans Retail LLC ("HoliWonders," "we," "us," or "our"), which operates this online store (the "Site"). This Privacy Policy explains what personal information we collect when you visit the Site, make a purchase, or contact us, how we use and share it, and the choices and rights you have.

By using the Site, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

Information you give us

  • Contact and account details: name, email address, phone number, and password if you create an account.
  • Order information: billing and shipping address, items purchased, and order history.
  • Payment information: payments are processed by our third-party payment providers. We do not store full payment card numbers on our systems.
  • Communications: messages you send us through our contact form, by email, or by phone, including product questions, reviews, and return requests.
  • Marketing preferences: whether you have subscribed to our newsletter or promotional emails.

Information collected automatically

  • Device and usage information: IP address, browser type, device type, operating system, referring pages, pages viewed, and the date and time of your visit.
  • Cookies and similar technologies: small files stored on your device that help the Site work (for example, keeping items in your cart), remember your preferences, and help us understand how the Site is used. See "Cookies" below.

2. How We Use Your Information

  • Process and deliver your orders, including payment, shipping, returns, and refunds.
  • Send order confirmations, shipping updates, and other service messages.
  • Respond to your questions and provide customer support.
  • Manage your account, if you have one.
  • Send marketing emails, if you have opted in. You can unsubscribe at any time.
  • Operate, maintain, and improve the Site and our product selection.
  • Detect and prevent fraud, abuse, and security incidents.
  • Comply with legal obligations and enforce our terms.

3. How We Share Your Information

We do not sell your personal information. We share it only as needed to run our business:

  • E-commerce platform: our store is hosted by BigCommerce, which processes data on our behalf to operate the Site.
  • Payment processors: to process your payments securely.
  • Shipping carriers and fulfillment partners: to deliver your orders.
  • Service providers: such as email, customer support, analytics, and IT providers, who may use your information only to perform services for us.
  • Legal and safety: when required by law, to respond to legal process, or to protect the rights, property, or safety of Hans Retail LLC, our customers, or others.
  • Business transfers: in connection with a merger, acquisition, or sale of all or part of our business.

4. Cookies

We use cookies and similar technologies that are:

  • Necessary: required for the Site to work, such as your shopping cart and checkout.
  • Preferences: remember your settings.
  • Analytics: help us understand how visitors use the Site so we can improve it.
  • Marketing: may be used to show you relevant ads on other websites, where permitted.

You can control or delete cookies through your browser settings. Blocking necessary cookies may prevent parts of the Site, such as checkout, from working. Where required by law, we will ask for your consent before using non-essential cookies.

5. Data Retention

We keep your personal information only as long as needed for the purposes described in this policy, including to fulfill orders, maintain business and tax records, resolve disputes, and comply with legal obligations. When it is no longer needed, we delete or anonymize it.

6. Data Security

We use reasonable technical and organizational measures to protect your personal information, including encrypted (HTTPS) connections and PCI-compliant payment processing. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you and receive a copy of it.
  • Correct inaccurate information.
  • Delete your personal information.
  • Opt out of marketing emails at any time, using the "unsubscribe" link in any email.
  • Opt out of "targeted advertising" or the "sale" or "sharing" of personal information, where these terms apply under your state's law.
  • Object to or restrict certain processing, and withdraw consent where processing is based on consent.
  • Not be discriminated against for exercising your privacy rights.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before responding. You may use an authorized agent to make a request on your behalf where the law allows. If we deny your request, you may appeal by replying to our decision.

California residents

Under the California Consumer Privacy Act (CCPA), as amended, California residents have the rights described above, including the right to know what categories of personal information we collect, the sources, the purposes, and the categories of third parties we share it with, as described in Sections 1 through 3 of this policy. We do not sell personal information, and we do not knowingly sell or share the personal information of consumers under 16.

Visitors from outside the United States

HoliWonders is based in the United States, and your information may be processed and stored in the United States or other countries where our service providers operate. If you are in the European Economic Area, the United Kingdom, or another region with data protection laws, we process your information based on: performing our contract with you (for example, fulfilling orders), our legitimate interests (for example, improving the Site and preventing fraud), your consent (for example, marketing emails and non-essential cookies), and compliance with legal obligations. You also have the right to lodge a complaint with your local data protection authority.

8. Children's Privacy

Although we sell toys and gifts for children, the Site is intended for use by adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

9. Third-Party Links

The Site may contain links to other websites. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top of this page. If the changes are significant, we may also notify you by email or with a notice on the Site.

11. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us:

Hans Retail LLC (d/b/a HoliWonders)
7901 4th St N STE 300
St. Petersburg, FL 33702
United States
Email: [email protected]
Phone: +1 (848) 200 0049